Your privacy is very important to us, below we explain what information we collect, what we do with it and our information security policy.
The administrator of personal data
The Administrator of personal data (ADO) is the Management Board of Servizza PL Sp. z o.o. Sp.k. with its registered office in Katowice (40-082), Jana III Sobieskiego 11/E6, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód, VIII Commercial Division of the National Court Register under KRS number: 0000694232, NIP: PL6342904972, REGON: 368219621, represented by the General Partner – Servizza PL Sp. z o. o. with its registered office in Katowice (40-082) at ul. Sobieskiego 11/E6, entered in the National Court Register under KRS number 0000680812, NIP PL6342896468, REGON 367420195. Contact with ADO is possible through communication channels indicated on: https://servizza.com/kontakt.
Your information
We base our privacy and trust policy on the following:
– limit the amount of personal data collected and protect it,
– user registration system,
– Use of ASME guidelines for content and advertising sections,
– Protection against unwanted content, spam and advertising,
– The right of everyone to access, correct and delete their personal data.
Access to opportunities and services on the site is varied. You may be a mere visitor, as well as a registered user. You may also be logged in, which means you have access to additional content. If you just want to browse the publicly available material published here – you can remain an anonymous visitor. However, there are areas and services that only registered users may use. Restricting access to these areas serves the purposes of the website, to protect your privacy or for security reasons.
RWhen you register on the Site, you provide us with certain personal information. When you register for any of our services we will ask you for contact information for your convenience and for legal reasons. This information will include your personal details, address, email address, company details and payment details (e.g. relating to payment systems, payment cards) etc. In the event that you require assistance, our staff may request additional information to resolve the problem, e.g. regarding your operating system, browser and editor, the network you are using, etc.
When you visit this site, we record certain information using systems like Google Analytics, such as your location, browser version, IP address, screen resolution, operating system and add-on support. This allows us to provide all visitors with the most convenient and tailored version of the website.
Our site is protected by Secure Sockets Layer (SSL) and verified by external credentials. This helps prevent eavesdropping on data transmitted through our sites.
How your data is used
We will use your personal information in the following ways:
– For billing purposes and to provide convenient and targeted support.
– In contacting you and to inform you of special offers and to provide general news. Please note that you can opt out of receiving these emails at any time by following the instructions at the bottom of the email.
– For improving our services and marketing our services. This may include using, for example, your location to tailor your message.
– For the purpose of counting statistics about the site, in order to be able to display advertisements to users in social media (Facebook, Instagram, LinkedIn, etc.), search engines (Google, etc.), forums and industry websites, etc.
– We may analyse your shopping choices in order to offer you similar products to suit your preferences.
We will NEVER pass on your personal data to third parties who provide services on our behalf, other than as expressly indicated above, without your explicit consent, only if you have indicated your willingness or consent to do so.
Under no circumstances do we sell your data to third parties.
Your personal data is safe with us, it is encrypted using SSL. Our services are not available to persons under the age of 13, and we never intend to retain information about persons under the age of 13.
Cookies
A cookie is a small text file that is saved and stored on your computer. We use cookies on this site. We do not link the information stored in cookies to any personally identifiable information you submit when you visit our site. We use both session identification cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. The session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, similar to the cookie used in our affiliate program. You can delete persistent cookies by following the instructions given in your web browser’s 'Help’. Among other things, we keep a persistent cookie to save your session, so you don’t have to enter your password more than once. Persistent cookies also enable us to tailor our offerings to the expectations of our users. If you reject cookies, you can still use our site, but you will be asked for your username and password again each time you close your browser or session.
Log files
As with most Web sites, we collect certain information automatically and record it in server log files. This information includes IP addresses, Internet protocols, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, track users’ movements around the site, and gather demographic information about our user base as a whole. We do not link automatically collected data to personal information. IP addresses are linked with personally identifiable information to prevent and block misuse of our services, such as violations of our terms of service. We use a persona tracking service that uses cookies and log files to track non-personally identifiable information about users on our site, combined with resource usage statistics to determine how users navigate our website and how many users use our services. We use the information you or others provide to carry out a transaction with which the information is closely associated. This may include administering a service such as registration, email, forums, etc. or contacting you if you have given us permission to do so. You can opt out of receiving our notifications at any time from the Customer Area, accessible by logging in. We do not share this information with third parties.
Surveys
When using our services, you may be asked to participate in our periodic internal surveys conducted to determine areas of interest to Clients. These surveys are purely voluntary. Data collected from these surveys will only be used to improve our products and services and will never be sold to third parties.
Communication with Servizza
When responding to an e-mail message, we use return addresses to respond to the requested information. Such addresses are not used for other purposes and are not shared with third parties. You can indicate your preferences regarding how we contact you, such as the ability to receive information and updates on our services, by logging into your account, going to your user profile page and selecting the appropriate options. The information you submit to us will not be used for any purpose other than what you indicated in your preferences. You will always receive an email related to a transaction, such as an order confirmation, payment through a billing system, etc.
Newsletter
You can 'opt-in’ and 'opt-out’ of receiving our newsletter at any time. The newsletter is sent out monthly and contains lots of valuable information and offers from us. If you no longer wish to receive the newsletter, you can unsubscribe at any time.
Dissemination and disclosure of information
We collect statistical information using systems such as Google Analytics. We use this information to optimize our website and services. This information is never shared with third parties. We do not link aggregate statistical data to personal information.
Personal information
We do not sell, rent or share information about you or your business with third parties. We never use or share financial information provided to us online other than in connection with our business relationship and this privacy policy, and we give you the opportunity to opt out of any billed business relationship, including editing or deleting your personal information.
How to access / edit information
You can access all of your identifying information that we collect by logging into your password-protected company account and selecting 'My Data’. We use this procedure to better secure your information. You can also correct errors in your personal information by sending us a request that reliably demonstrates the error. To protect your privacy and ensure security, we will take reasonable steps to verify your identity before granting access or making corrections.
Specific service conditions
We treat all of your / your company’s electronic communications as private correspondence between sender and recipient. We will not monitor, edit or disclose the content of your personal communications except: as required by law, to ensure compliance with legal process, as necessary to enforce the Agreement, or in response to claims that such content violates the rights of third parties or to protect rights or property. By using the Service, you agree that technical processing of email messages is and may be required to send and receive messages, to comply with technical requirements of communications networks, to comply with limitations of the Services, or to comply with other similar technical and/or legal requirements. By using the Service, you agree and acknowledge that your entity does not endorse any content that is unlawful, harassing, defamatory, invasive of privacy, abusive, threatening, harmful, vulgar, obscene, or content that infringes or may infringe the intellectual property rights of any third party.
Legal disclaimers
We reserve the right to disclose your personally identifiable information as required by law and if we determine that disclosure is necessary to protect our rights and/or within the scope of a judicial proceeding, court order or legal process.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information you provide to us, both during transmission and in our storage procedures. No method of transmission over the Internet or method of electronic storage is secure at 100%, but we have taken all possible steps to ensure the security of your information. This site is protected by the Secure Sockets Layer (SSL) protocol to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. As a matter of fairness to our users, we therefore need to emphasize that there may be events or other factors beyond our control that result in the disclosure of the data we collect. Should such a situation occur for which we are at fault, we are prepared to bear the consequences within the limits and under the terms of the law.
GIODO & GDPR
The Processor (i.e. in this case Servizza), is obliged to ensure the highest possible level of data security. The processing of personal data at Servizza is based on the law, in particular on Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and other specific legislation. In accordance with the applicable legislation, relating to the protection of personal data, Servizza applies appropriate physical and organizational safeguards, protection measures within software tools and hardware measures of the IT and telecommunications infrastructure. As part of the activities and procedures carried out, Servizza ensures:
a) The technical solutions in place shall ensure confidentiality, integrity, availability and resilience of the processing systems and services.
b) In the event of so-called random events, the system shall ensure that personal data can be quickly restored and accessed.
c) All confidential information, including personal data, shall be transmitted in an encrypted manner using appropriate certificates and cryptographic methods.
d) The effectiveness of the technical and organisational measures to ensure security of processing shall be regularly or continuously (automatically) tested, measured and evaluated.
e) Additional security is available, related to the selection and change of the password to the Client Area (Panel).
f) Each Contractor is provided with the right to „be forgotten”, unless the obligation to process the data arises from other regulations, e.g. tax regulations (in accordance with the RODO guidelines). Identical procedures ensure the possibility of exercising the right to rectify or restrict processing, the right to data portability, the right to object, or finally the right not to be subject to profiling.
g) Each Contractor has the right to make a request in order to obtain information as to whether his personal data is being processed. If so, it may request access to information about, among other things:
– the purpose of the processing of personal data,
– the categories of data processed,
– Servizza’s partners who process data,
– the source of the personal data.
h) The registration forms provided shall provide an opportunity for consent, and consents shall meet the conditions:
– accessible, unambiguous and concrete,
– expressed knowingly and voluntarily,
– specifying the nature of the action,
– written in a clear and simple manner,
– limited to necessary data only.
i) All Servizza staff have been trained and have signed a declaration of personal and professional confidentiality.
j) All persons employed by Servizza who have access to personal data in the performance of their duties have written, named authorisations and have been made aware of data protection legislation.
k) Media containing personal data shall be stored in locations that prevent access by unauthorised persons.
l) Back-up and access procedures are defined and implemented. Access to backups is restricted to authorised persons only.
m) Physical security of data-processing buildings and access to premises shall be controlled by monitoring systems using CCTV cameras, protected by burglar alarms and access systems. Access to the premises is supervised during the absence of the employees working there by the security service, and in the case of server rooms by an armed security service. The rooms are protected against the effects of fire. The server room is fully and in at least duplicated manner protected against power cuts, against the effects of possible natural disasters and against unauthorised interference of third parties. Only trained administrators have access to the equipment and databases.
n) Only authorised users have access to ICT systems. Granting rights and the methods used to authenticate users are compliant with the requirements of the Regulation. There are devices protecting the IT system against effects of power supply failures. Means of cryptographic protection of data transmitted by means of teletransmission are applied. In order to protect data against harmful software, deluxe versions of anti-virus and anti-spam software are used, as well as hardware and software firewall systems. Data are processed in appropriate disk arrays, which protect against disk memory failure. Only Enterprise version components are used.
o) Servizza only works with trusted partners. Their business and social credibility is verified, as well as whether they operate in compliance with GDPR regulations.
Furthermore, the administrator of the website on 23.10.2017 registered the database in the central register of databases, kept by the General Inspector of Personal Data Protection (GIODO), under the name 'Servizza – contractors, clients, collaborators, etc.’ and under registration no: 31961017.
Advertising and ASME Guidelines
The website may contain advertising materials, both our own and those of other companies or institutions. We follow the ASME guidelines. We will clearly separate editorial content from advertising content through wording, design, appropriate placement on the page or other effective means of separation. In the case of special advertising sections (’advertorials’) or in any other situation where there is a risk that advertising, including 'advertorials’, may be mistaken for editorial content, these sections have information at the top of each page or at the beginning of the main body of each material 'advertisement’ of at least the same weight and/or importance as the normal main title of editorial content.
Links to other sites
This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy statements of each website that collects personally identifiable information when you leave our site. This privacy statement applies only to information collected by this Web site.
Changes to this privacy policy
If we decide to change our privacy policy, we will post those changes in this privacy statement, on the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it. We reserve the right to modify this privacy policy at any time, so please keep checking back for any changes. If we make material changes to this policy, we will notify you here, by email, or by a notice on our home page. For more information, please submit your questions via our contact form.