SysOps / DevOps and IT management support services.
As part of our services, we help decision makers solve problems resulting from the cooperation of all areas of business with broadly understood IT.
You do not have to bear the costs of constant maintenance of specialists, you can buy the necessary competences, paying only for specific tasks.
Let’s talk
We provide professional approach of experienced engineers, managers and experts to every customer. In most cases, we are able to propose a concrete plan after getting acquainted with the problem. We specialize in so-called difficult cases. Of course, we will sign an NDA (non-disclosure agreement) and/or a data entrustment agreement without any problem.
From 200,00 PLN /hour
Example case study
The nature of the services does not allow for top-down estimation of financial and time costs of this type of cooperation. We are able to provide the information necessary to make a decision after getting acquainted with a specific case. In order to illustrate the process, we give a fragment of a real example of a client from the fin-tech industry (excluding protected information).
Making contact
The customer asked if we could take over the server administration tasks.
Signing of the NDA
The parties signed a confidentiality agreement remotely using electronic signatures.
On-line meeting
Authorized representatives of the Client presented the scope of areas requiring continuous support and tasks to be performed.
Cost estimate and contract proposal
The necessary conditions for cooperation were defined and submitted for approval.
Back to negotiations
The client asked if we could also take over tasks related to system architecture and broadly defined Sys/Dev-Ops.
Increasing the scope of cooperation
Since then, the scope of services provided to the Client includes:
- Review and analysis of current solutions.
- Submission of remodeling design and planned work.
- Introduction of the software/solution life cycle.
- Securing the environment (physical/virtual).
- Software and operating environment monitoring.
- Reorganization/adaptation or migration of existing solutions (e.g. swivel).
- Assist in working with external entities (e.g., fuse, ISO).
- Creating an entire IT policy from scratch.
- Monthly reporting on task completion, for work that is not reported on an ongoing basis in the systems provided.
- Analysis of current personnel status in terms of skills, flexibility, ability to learn.
- Build a new team with a full line split in technical/non-technical competencies.
- Introducing hybrid agile management into daily short/long term tasks.
- Change in work organisation.
- Automation of possible support tasks combined with improving team competence (including personal development plan).
- Creation and documentation of operating procedures.
- Creating business documentation of the whole operational process (for strictly non-technical people).
- Incident management.
- Periodic determination of key performance indicators.
- Administering servers in production and development and test environments, specifically:
- performing PCI scans along with providing the tools needed for the scans,
- ongoing updating of production environment operating systems and security updates,
- ensuring continuous operation of servers,
- conducting maintenance work on both production and development environments,
- system maintenance, troubleshooting, managing user accounts, removing unnecessary files, freeing up resources,
- development works, in accordance with the demand reported by the Client,
- design works, in accordance with the demand reported by the Client,
- documentation of system modifications,
- monitoring of production servers, based on its own monitoring system, facilitating the detection of threats.
- administering the PBX server and maintaining its business continuity.
- Automation of changes made using Ansible scripts.
- Test server infrastructure automation.
- High availability systems for servers.
- Production server backups – management of backup programs and cyclical verification of correctness of execution and execution of restoration tests.
- Other services, according to the current needs of the client.
- Implementation of services and solutions:
- migration of the environment to a more modern DC (on premise solutions or private cloud), creating a hybrid scaled (2 spatially) environment with full failover,
- Introduction of environment automation with elements of machine learning,
- Building a new security policy (including centralization of access/authorization management, full security scan from the platform coupled with simple machine learning, centralized log analysis combined with proactive monitoring (hybrid model – Application, Infrastructure),
- Proactive action and advice on solution upgrades and maintenance,
- introduction of the full systems life cycle and the so-called standardised operating system image (SOE),
- full documentation of the above solutions.
Let’s talk
We provide professional approach of experienced engineers, managers and experts to every customer. In most cases, we are able to propose a concrete plan after getting acquainted with the problem. We specialize in so-called difficult cases. Of course, we will sign an NDA (non-disclosure agreement) and/or a data entrustment agreement without any problem.
From 200,00PLN /hour
DevOps/SysOps | Admin 24/7 | IT management
Expert support services for demanding projects.